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How to manage your email activity

Reviewed on 08 January 2024Published on 07 November 2022

This page shows you how to display your email activity and filter your emails using the Scaleway console.

With flags, you can also get more information on your emails’ statuses.

Security & Identity (IAM)

To perform certain actions described below, you must either be the Owner of the Organization in which the actions will be performed, or an IAM user with the necessary permissions.

Requirements
  • You have an account and are logged into the Scaleway console.
  • You have configured your domain(s) with Transactional Email.
  • You have added SPF and DKIM records to your domain(s).
  • You have added an MX record to your domain(s).

How to display your email activity

  1. Click Transactional Email in the Managed Services section of the console side menu. Your domains display.
  2. Click the domain for which you want to track the email activity. You are redirected to the Email activity tab where a list of your emails displays.
  3. Click «More infos Icon» next to the email for which you want to get more detail. You are directed to a page with more details such as the status of your email, the flags that apply to your email, how many times Scaleway tried to send your email, and the email address from which the email was sent.

How to use your domain’s Email activity tab

Your domain’s Email activity tab allows you to filter your emails, and list your filtered emails. It also provides you with additional information about your emails.

  • The Filter by bar allows you to target emails sent to specific recipients or by specific senders.

  • The Period drop-down allows you to target a time frame during which you have sent emails:

    • Last hour: displays all emails sent during the last hour
    • Last 24 hours: displays all emails sent during the last 24 hours
    • Last week: display all emails sent during the last week
    • Last month: displays all emails sent during the last month
    • Last year: displays all emails sent during the last calendar year
  • The Email status drop-down allows you to target specific emails according to their status or their flags.

    StatusMeaning
    ProcessingYour email is in the process of being sent
    DeliveredYour email has been sent
    RejectedThe sending of your email failed
    Email canceledThe sending of your email was canceled
    FlagsMeaning
    GreylistedYour email has been slightly delayed by the recipient, to ensure that Scaleway is not sending spam.
    Hard bounceA critical error occurred while sending the email. Find out more about hard bounces.
    Mailbox fullYour email was not able to reach the recipient’s mailbox, because it is full.
    Mailbox not foundYour email was not able to reach the recipient’s mailbox, because it does not exist.
    Send before expirationYou have requested to send your email before a specific date (defined by you), and that your email expires after that date. This is useful if you are sending an email containing a password renewal link, for example.
    Soft bounceA non-critical error occurred while sending your email. Soft bounced emails are retried. Find out more about soft bounces.
    SpamYour email has been considered spam. Find out how to abide by emailing best practices.

Once you have chosen your filters, and clicked Apply filters, a list of emails matching the criteria displays:

  • Status: As mentioned in the table above, this indicates whether your email is processing, delivered, rejected or canceled
  • Flags: As mentioned in the table above, this gives you a list of flags that apply to your email
  • Subject: Indicates the subject of your email and the recipient’s email address
  • Last event date: Indicates the date of your email’s last update and the amount of times Scaleway attempted to send the email

How to filter your email activity

  1. Click Transactional Email in the Managed Services section of the console side menu. Your domains display.
  2. Click the domain for which you want to filter the email activity. You are redirected to the Email activity tab.
  3. In the Filter by bar, type the recipient or the sender you want to filter your emails by.
  4. In the drop-down, select the period over which you want to filter your emails.
  5. In the drop-down, select the email status you want to filter your emails by.
  6. Click Apply filters once you have selected your desired filters. Your filtered email activity displays.
  7. Optionally, click Reset filters when you are done filtering your email activity.
Note

You can also filter your emails via the Transactional Email API

See also
How to add an MX record to your domainHow to generate API keys for API and SMTP sending with IAM
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