My database is unavailable

Reviewed on April 10, 2025

Problem

My database is unavailable or in an error state.

Cause

Several factors can put Serverless SQL Databases in an error state:

• Scheduled maintenance operations led by Scaleway
• Incident on the Scaleway infrastructure
• Incident on the Scaleway network

Possible solutions

1. Using the Scaleway console, check the status of your Serverless SQL Database from its Overview tab to make sure it is in an error state. If it is Ready to use, or Running, make sure that your database connection is properly set.

2. Refer to the documentation on planned maintenance to check if you are currently in a maintenance period.

3. Go to the Scaleway Status website to check if an incident is currently ongoing.

4. Wait a few minutes, then check the status of your Serverless SQL Database using the Scaleway console again.