Scaleway Documentation

The new Scaleway Support Plans are now available.

Our French support team has been strengthened and trained to improve your service.

In line with this upgrade, we have refreshed our Support Plans with new pricing, clearer service levels, and expanded options.

The new plans can be found in the Support Plans page of the console.

Find below an overview of the new plans:

• Basic (Free) - 24/7 ticket support, 8h IRT for P1 incidents
• Advanced (€50/month or 5% net spend*) - 2h IRT for P1s, Hotline 7/7 (9AM–6PM)
• Business (€250/month or 10% net spend*) - < 30min IRT for P1s, 24/7 Hotline, Dedicated Premium Team
• Enterprise (€990/month or 20% net spend*) - 15min IRT for P1s, 24/7 Hotline, Premium Team, Technical Account Manager, quarterly reviews, architecture audit, and official certification.

*Higher figure applies.

Refer to the Understanding support plans documentation page for more details about how each plan works.

We're excited to announce that our AMD Ryzen CPU-based offer, Start-9-M, is now available at a reduced price:

• Old price: €59.99/month
• New price: €39.99/month

Our standard 12-month and 36-month commitments still apply, allowing you to benefit from an additional 5% or 15% discount on your monthly fee, respectively.

With this new pricing, our AMD Ryzen dedicated servers become the market's most affordable 6-core dedicated servers.

Llama 3.3 70B maximum context is now reduced to 100k tokens (from 130k tokens previously). This update will improve average throughput and time to first token. Managed Inference can still be used to support context lengths of 130k tokens.