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Account - Concepts

Reviewed on 05 February 2024


Abuse of Scaleway services includes cyber-crime, copyright violation, illegal or offensive content, spamming and malware distribution. Abuse should be reported in the console.

Multiple instances of abuse from the same offending resource for the same reason within a given timeframe are grouped by case. An abuse report either creates a case if no case is currently open or joins an existing case. Scaleway clients are responsible for taking the appropriate security measures to solve the case and related abuse reports.

Active session

An active session begins when a computer or device signs into your account. To connect you to your account, Scaleway uses JSON Web Tokens (JWT). JWT allows secure transmission of information between parties through tokens. These parties can be users, servers, or any other combination of services. In the case of Scaleway, when a user connects to their account (e.g. via an email address and password), we generate a token, associate it with the session and send it to the user. The token is composed of a header, a payload, and a signature. You can see the list of your active sessions in the Scaleway console, to get an overview of all devices that are signed in and recently active on your account.


The Scaleway console allows you to view and manage your Scaleway products, billing information, support tickets and more. Access the Scaleway console.


Know Your Customer is the process of verifying a client’s identity. An ID document such as a passport, driver’s license or identity card is required to complete KYC verification.

Login information

Consists of the e-mail address your account is registered to and its corresponding password. With your login information, you can connect to your Scaleway Organization via the Scaleway console. As an alternative to using a password, you can use login using a magic link.

MAC Address

A Media Access Control Address is a unique ID assigned to network interface cards (NICs), used to ensure the physical address of a computer. It identifies the hardware manufacturer and is used for network communication between devices in a network segment.

A magic link provides quick and secure access to your account without the hassle of remembering your password. When you choose to sign in with a magic link, you receive a unique link sent directly to your email inbox which you can use one time only to authenticate your login. Afterward, it automatically becomes invalid.

Multifactor Authentication (MFA)

Multifactor authentication (MFA) is any form of verification that requires two factors to authenticate to a device you wish to connect to. Scaleway supports MFA for Cloud accounts in the form of a security code that you use in addition to your password when you log in. You can receive the code via SMS or an authenticator app on your smartphone. Enabling MFA adds an additional layer of security against unauthorized access to your account.

Organization Quotas

Every Organization has quotas, which are limits on the number of Scaleway resources they can use. Quotas are per product (e.g. Instances) and product type (e.g. GP1-L Instance). Quotas are designed to prevent abuse, and can be viewed on the Organization dashboard of the console.


A password is a string of characters associated to your account’s email address that allows you to access the Scaleway console. It is personal and must not be shared with anyone. Alternatively, you can use a magic link to authenticate yourself.

SSH key

An SSH key (Secure Shell key) allows passwordless connection to an Instance. An SSH key is generated by creating an RSA key pair, consisting of two elements:

  • a sensitive identification key, (aka private key) which must be stored securely
  • a public key which is uploaded to the Scaleway interface.

The public key is kept in your Scaleway account and transferred to the instance during the boot process, while the identification key is kept securely on your local computer. When connecting to the instance via SSH, a trusted connection to the machine is established using the key pair.

Support plan

Scaleway provides four different types of support plans: Basic, Silver, Gold and Platinum. Your support plan determines the level of service and dedicated assistance you have access to, and the guaranteed response time of your support requests. You can configure your support plan in the console.


A Universally Unique Identifier (UUID) is a 128-bit label attributed by Scaleway to each resource, used to identify them in CLI and API operations. UUIDs can also identify users and Organizations, as well as cloud resources.

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