I am not allowed to perform actions on resources

Reviewed on January 30, 2025

Before you start

To complete the actions presented below, you must have:

Owner status or IAM permissions allowing you to perform actions in the intended Organization

Problem

When interacting with Scaleway resources using the Scaleway console, API, CLI, or any other developer tools, you encounter one of the following issues:

a message saying Insufficient permissions displays
a message saying Access Denied displays
a 403 error displays
no output displays when interacting with Scaleway products using a command-line tool, and no changes appear in the Scaleway console

Cause

You (or the IAM user or application) may not have the correct appropriate IAM permissions to perform the desired actions.

Solution

Make sure that you are using a valid API key.
Make sure that the bearer of the API key (IAM user or application) has the appropriate IAM permissions to perform the desired actions.
If you do not have Owner status for the Organization in which you are trying to perform actions, contact the IAM manager or owner of this Organization.
If you are using a command-line tool to interact with Scaleway resources, make sure that there is no environment variable overriding your API key. Refer to the documentation on environment variables priority for more information.

Note

If you encounter issues while using Object Storage, refer to the dedicated troubleshooting page.

Going further

If you did not manage to identify the error and solve it by yourself, open a support ticket, and provide as many details as possible, along with the necessary information below:
- Organization ID
- Project ID
- Resource type and ID
- Request type (PUT, GET, etc.)
- HTTP status code
- Date and time (timestamp)
- User-agent (SDK, client, console, etc.)
- Transaction ID (if possible)
- Log / trace of the error (if possible)

Still need help?

Create a support ticket