How to get and use a loyalty reward
When you order an Elastic Metal server with monthly billing, you pay a one‑time commitment fee that covers the setup cost and enables a reduced monthly price. Until 1 April 2026, this fee also entitled you to a loyalty reward after the server had run continuously for 12 months. The reward was issued as a cloud‑service voucher equal to the total commitment fees paid at purchase, valid for six months and usable on all Scaleway Cloud products except the Bare Metal category (hourly/monthly Elastic Metal, Apple Silicon, and related options). The voucher was automatically credited once per physical server.
Since 1 April 2026, the loyalty reward program is no longer available for new subscriptions.
Before you start
To complete the actions presented below, you must have:
- A Scaleway account logged into the console
- Owner status or IAM permissions allowing you to perform actions in the intended Organization
- An Elastic Metal server that has been up and running for 12 consecutive months
The following rules apply to the loyalty reward:
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You are entitled to the loyalty reward:
- Once you have kept your Elastic Metal server running for 12 consecutive months without stopping,
- Once per physical server in your account.
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The loyalty reward:
- Corresponds to the sum of the commitment fee paid when the server was ordered (excl. taxes).
- Is usable for all cloud resources except Bare Metal servers and their related options.
- Is valid for six months.
- Is splittable over several months.