Dedibox dedicated servers

Which dedicated server should I choose?

We offer five ranges of Dedibox servers: Start, Pro, Core, Store, and GPU. Check the Dedibox website to find detailed information on their specifications and discover the one that best fits your needs.

How long does it take to deliver my dedicated server?

The delivery of Dedibox dedicated servers is ultra-fast: 2 minutes on average. Next, choose your operating system in our library or install your ISO image directly. Any configuration displayed on our website is available in stock for instant delivery.

Where are the Dedibox dedicated servers hosted?

All Dedibox servers and associated services are hosted in our Paris & Amsterdam data centers. We also have a Warsaw data center.

Is my data secure?

Scaleway does not have access to your data; however, you are responsible for your backups and the redundancy systems to be put in place to ensure continuity of service even in the event of hardware failure.

I need help, who can I talk to?

When choosing your servers for your use case, you can contact our solution advisors here. For technical assistance on the configuration and use of your servers, our experts are at your disposal.

What is your policy regarding IP addresses?

Public IPv4 addresses have become a rare and expensive resource. Each dedicated server is provided with a public IPv4 address at no extra cost. Additional addresses are available for an additional charge with the “IP Failover” option.

How is the price of my server calculated?

Our prices are updated daily based on demand, available stocks, and component and energy market prices. Some components, such as RAM memory and SSD disks, have high volatility. Do not worry, the price at the time of order is guaranteed for the first 12 months of your subscription.

How long is my server contract?

Your server operates on a monthly contract, with the billing cycle running from the first to the last day of each month. When placing an order, you will be billed pro rata for the current month, unless you pay via SEPA direct debit. In that case, your first invoice will be issued during your first complete month and include both the pro rata amount for the current month and the full amount for the following month.

Note

If you chose a commitment period during server creation, your contract will have a fixed duration of 12 or 36 months, depending on your selected option.

What are Dedibox commitment plans?

A commitment plan allows you to commit to keeping your Dedibox for a period of 12 or 36 months. By choosing a commitment period, you benefit from lower monthly rent for your server and free setup, depending on the plan you choose.

Can I benefit from a commitment plan on a server I’m already renting?

No, commitment plans are available only for new subscriptions.

Will my server options also benefit from the discount?

No, the discount applies only to the Dedibox server.

Is there an automatic renewal of the commitment?

Yes, by default, your commitment is renewed automatically at the end of the commitment period. You can disable the automatic renewal in your server’s options.

At the end of the commitment, what will the price for my Dedibox be?

At the end of the commitment, you will pay the standard price at the time of the subscription. Your commitment discount will no longer apply.

Can I terminate a Dedibox during the commitment period?

You can request termination at any time, but it will only be effective after the end of the commitment period. You will retain access to your server until the commitment period ends.

Can I change the commitment period?

No, the commitment period cannot be changed after the subscription.

Are there commitment plans for Elastic Metal or Dedibox VPS?

No, commitment plans are only available for eligible Dedibox dedicated servers.

Dedibox VPS

What is a Dedibox VPS?

A Dedibox VPS (Virtual Private Servers) is a virtualized server that provides users with the power and flexibility of a dedicated server within a shared hosting environment, offering full control at a fraction of the cost.

How does a Dedibox VPS work?

A Dedibox VPS works by partitioning a physical server into multiple isolated virtual environments, each functioning as an independent server with its own resources and configurations.

What are the benefits of using a Dedibox VPS?

• Enhanced reliability and performance compared to traditional shared hosting environments.
• Full root access and control over server configurations to tailor your environment to your needs.
• Each Dedibox VPS is an isolated environment for enhanced protection of your data and applications.

Who should use a Dedibox VPS?

Dedibox VPS are suitable for individuals, businesses, and developers seeking greater control, customization, and performance than traditional shared hosting can provide. They are ideal for hosting websites, web applications, development environments, and more.

What ranges of Dedibox VPS are available?

Currently, we offer two ranges of Dedibox VPS:

• Dedibox VPS START: Ideal for smaller projects and development, offering 1 to 16 vCores, 1 to 32 GB RAM, and SATA SSD storage ranging from 10 GB to 320 GB.
• Dedibox VPS PRO: Designed for production workloads, with 1 to 16 vCores, 1 to 16 GB RAM, and NVMe storage ranging from 20 GB to 640 GB.

What are the available locations for Dedibox VPS?

Dedibox VPS are available in 60+ different locations worldwide, allowing you to deploy a Dedibox VPS as close as geographically possible to your user base.

What operating systems can I run on a Dedibox VPS?

We support various Linux distributions such as Ubuntu, CentOS, and Debian, providing flexibility for your specific requirements.

How do I manage my Dedibox VPS?

You can manage your Dedibox VPS from the Dedibox console for administrative tasks such as restarting or reinstalling. For advanced users who prefer command-line interaction, you have full access as the root user via SSH.

Is my Dedibox VPS compatible with the Dedibox ecosystem?

No, a Dedibox VPS is a standalone product and not compatible with the Dedibox ecosystem (RPN, Failovers IPs, Dedibackup, RPN-SAN, etc.).

Does my Dedibox VPS use shared resources or dedicated resources?

Dedibox VPS provide an isolated environment in which you can access shared resources of the host system.

Does my Dedibox VPS come with unlimited traffic?

Yes, but the bandwidth will be throttled beyond a certain amount of traffic (fair use). The amount of unthrottled bandwidth included with the VPS depends on the server configuration.

• DEDIBOX VPS START

  Product	Bandwidth (Mbps)	Fair use traffic (TB)	Throttle Mbps
  VPS-START-XS	100	1 TB	2
  VPS-START-S	150	2 TB	2
  VPS-START-M	200	3 TB	5
  VPS-START-L	300	4 TB	5
  VPS-START-XL	500	6 TB	10
  VPS-START-XXL	750	8 TB	10

• DEDIBOX VPS PRO

  Product	Bandwidth (Mbps)	Fair use traffic (TB)	Throttle Mbps
  VPS-PRO-XS	200	3 TB	10
  VPS-PRO-S	300	4 TB	10
  VPS-PRO-M	400	5 TB	10
  VPS-PRO-L	600	10 TB	10
  VPS-PRO-XL	800	15 TB	10
  VPS-PRO-XXL	1000	20 TB	10

What happens when I exceed my fair-use traffic?

Your monthly fair-use traffic allowance includes all incoming and outgoing data. Each plan comes with a specified monthly data allocation. If you exceed this limit, your connection speed will be reduced for the remainder of the billing cycle, in accordance with your plan’s terms. The speed of your connection will return to normal at the start of the next billing cycle when your data allocation resets.

How secure is a Dedibox VPS?

Each Dedibox VPS is isolated from other virtual servers on the same host, ensuring security. However, best security practices, including regular updates, strong passwords, and firewall configurations, are essential to enhance security further.