Access your Mailbox from another email client
You can access your Mailbox using any email client (desktop or mobile) by configuring IMAP and SMTP settings. This allows you to send and receive emails from clients such as Microsoft Outlook, Apple Mail, or Gmail.
Before you start
To complete the actions presented below, you must have:
- A Scaleway account logged into the console
- Owner status or IAM permissions allowing you to perform actions in the intended Organization
- Created your Mailbox domain
- A Mailbox email account and its password
- Click Mailbox in the Domains & Web Hosting section of the console side menu. The list of your domains displays.
- Click a Mailbox domain to configure.
Configure your email client
Set your incoming and outgoing servers. Follow the next steps according to your email client.
Verify that you can send and receive emails. Check your spam folder if needed.
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| Authentication failed | Incorrect credentials | Check your email and password |
| Cannot send emails | SMTP misconfigured | Verify port and security (465 or 587) |
| Emails not syncing | IMAP issue | Ensure IMAP is enabled and port is 993 |
| Connection timeout | Network issue | Check firewall or internet access |
Questions?
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