How to manage FTP accounts

Reviewed on May 02, 2025

FTP (File Transfer Protocol) is used to tranfer data from your computer to your Web Hosting account and vice versa. This allows you to manage the content of your website.

You can create and manage FTP accounts directly from the Scaleway console.

Before you start

To complete the actions presented below, you must have:

• A Scaleway account logged into the console
• Owner status or IAM permissions allowing you to perform actions in the intended Organization
• Registered a domain name at Scaleway or another registrar
• A Web Hosting plan

How to create an FTP account

1. Click Web Hosting in the Domains & Web Hosting section of the console side menu. The Web Hosting overview page displays.
2. Click more icon and More info, or the domain name of the Web Hosting service you want to configure. The Hosting information page displays.
3. Click the FTP tab to display information related to your FTP accounts.
4. Click + Create FTP account. A pop-up displays.
5. Enter a username and password for your FTP account.
6. Click Create FTP account to create the account.

How to update the password of an FTP account

1. Click Web Hosting in the Domains & Web Hosting section of the console side menu. The Web Hosting overview page displays.
2. Click more icon and More info, or the domain name of the Web Hosting service you want to configure. The Hosting information page displays.
3. Click the FTP tab to display information related to your FTP accounts.
4. Click more icon, then Change password next to the FTP account. A pop-up displays.
5. Enter the new password and click Change password to confirm.

How to delete an FTP account

1. Click Web Hosting in the Managed Services section of the console side menu. The Web Hosting overview page displays.
2. Click more icon and More info, or the domain name of the Web Hosting service you want to configure. The Hosting information page displays.
3. Click the FTP tab to display information related to your FTP accounts.
4. Click more icon, then Delete next to the FTP account you want to delete. A pop-up displays.
5. Click Delete FTP account to delete the FTP account.