I cannot access my objects

Reviewed on July 03, 2025

Before you start

To complete the actions presented below, you must have:

• Owner status or IAM permissions allowing you to perform actions in the intended Organization

Problem

I am experiencing issues while trying to access my buckets and objects stored on Scaleway Object Storage.

Solution

• Go to the Status page to see if there is an ongoing incident on the Scaleway infrastructure.

• Make sure that you are using a valid API key.

• Make sure that the bearer of the API key (IAM user or application) has the appropriate IAM permission set to perform the desired actions.

• Retrieve the logs of your buckets using any Amazon S3-compatible tool to identify the cause of the problem:

  • Rclone
  • S3cmd
  • MinIO Client
  • AWS CLI

• Make sure there is no bucket policy that prevents you from deleting the bucket. If there is one, make sure that it explicitly allows you to perform the desired action.

• Make sure that Object lock has not been enabled on the bucket you try to access.

Going further

If you did not manage to identify the error and solve it by yourself, open a support ticket, and provide as many details as possible, along with the necessary information below:

• Object Storage Endpoint (e.g. s3.fr-par.scw.cloud)
• Bucket name
• Object name (if the request concerns an object)
• Request type (PUT, GET, etc.)
• HTTP status code
• Date and time (timestamp)
• User-agent (SDK, client, console, etc.)
• Transaction ID (if possible)
• Log / trace of the error (if possible)