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Open a support ticket
How to open a support ticket
Published on 22 June 2021
Scaleway provides 24/7 basic technical support by ticket for free. You can contact the technical assistance directly from your console. You can upgrade your support level to profit from phone support and a dedicated account manager.
Security & Identity (IAM):
You may need certain IAM permissions to carry out some actions described on this page. This means:
- you are the Owner of the Scaleway Organization in which the actions will be carried out, or
- you are an IAM user of the Organization, with a policy granting you the necessary permission sets
- You have an account and are logged into the Scaleway console
If you have any inquiries and wish to speak to our Support team, you may open a Support ticket by clicking on Support in the lower left menu.
Or you can click «Assistance Icon» in the top menu. The support center displays.
Click + Open a new ticket to do so.
If you have lost access to the Scaleway console and want to create a ticket, you must first follow this procedure to regain access to your account.