How to open a support ticket
Scaleway provides 24/7 basic technical support by ticket for free. You can contact our Support team directly from the console. You can upgrade your support level to benefit from phone support and a dedicated account manager.
You may need certain IAM permissions to carry out some actions described on this page. This means:
- You have an account and are logged into the Scaleway console
If you have any inquiries and wish to speak to our Support team, you may open a Support ticket by clicking on Support in the lower left menu.
Alternatively, you can click «Assistance Icon» in the top menu. The support center displays.
Click + Open a new ticket to do so.
If you have lost access to the Scaleway console and want to create a ticket, you must first follow this procedure to regain access to your account.