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Open a support ticket

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How to open a support ticket

Published on 22 June 2021

Scaleway provides 24/7 basic technical support by ticket for free. You can contact the technical assistance directly from your console. You can upgrade your support level to profit from phone support and a dedicated account manager.


If you have any inquiries and wish to speak to our Support team, you may open a Support ticket by clicking on Support in the lower left menu.

Or you can click «Assistance Icon» in the top menu. The support center displays.

Click + Open a new ticket to do so.


The ticket created for an Organization will be accessible to the member who created it, as well as to the Owner, Administrators of the Organization. Editor members can be granted read access to tickets they did not create, but they do not have writing rights.


If you have lost access to the Scaleway console and want to create a ticket, you must first follow this procedure to regain access to your account.

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