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Troubleshooting FTP access issues

Problem

I can't connect to my FTP account.

Symptoms

  • FTP login fails with an authentication error.
  • Your FTP client cannot establish a connection.
  • File uploads or downloads are interrupted frequently.

Possible causes

  • Incorrect FTP credentials.
  • Passive mode is required but not enabled.
  • Your firewall or ISP is blocking FTP ports.

Solution

Check your FTP credentials

  • Double-check your FTP username, password, and hostname on the hosting panel.
  • Ensure you are using the correct protocol (FTP, SFTP) as required by your hosting provider.
  • If you recently changed your password, update it in your FTP client.

Enable passive mode

  • Some networks require passive mode for FTP connections.
  • In your FTP client settings, look for a Connection Mode option and select Passive Mode instead of Active Mode.

Check firewall and network settings

  • Ensure port 21 (FTP) is open in your firewall settings.
  • Some ISPs block FTP connections; try switching to SFTP (port 22) if available.

Test with an alternative FTP client

  • If the issue persists, try using another FTP client (e.g., FileZilla, WinSCP, or Cyberduck) to rule out client-specific problems.

Restart your router and check ISP restrictions

  • Restart your router to refresh network settings.
  • Contact your ISP to confirm if FTP connections are restricted or blocked.
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