Troubleshooting cPanel access issues
Problem
You are unable to log in to cPanel.
Symptoms
- Login attempts fail with incorrect credentials.
- The login page does not load or times out.
- An error message like "Invalid login" or "Too many failed attempts" appears.
Possible causes
- Incorrect username or password.
- Your IP address is temporarily blocked due to multiple failed login attempts.
- The cPanel service is undergoing maintenance.
- Your hosting plan has expired or is suspended.
- A firewall or security setting is restricting access.
Solution
- Check the service status page for any ongoing maintenance or outages.
- Reset your password using the password reset feature of your Web Hosting plan in the Scaleway console.
- Try accessing cPanel from a different network (e.g., using mobile data).
- Disable any VPNs, proxies, or security software that might be blocking the connection.
- Ensure your network allows access to ports used by cPanel (
2083
).
Still need help?Create a support ticket