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Troubleshooting cPanel access issues

Problem

You are unable to log in to cPanel.

Symptoms

  • Login attempts fail with incorrect credentials.
  • The login page does not load or times out.
  • An error message like "Invalid login" or "Too many failed attempts" appears.

Possible causes

  • Incorrect username or password.
  • Your IP address is temporarily blocked due to multiple failed login attempts.
  • The cPanel service is undergoing maintenance.
  • Your hosting plan has expired or is suspended.
  • A firewall or security setting is restricting access.

Solution

  • Check the service status page for any ongoing maintenance or outages.
  • Reset your password using the password reset feature of your Web Hosting plan in the Scaleway console.
  • Try accessing cPanel from a different network (e.g., using mobile data).
  • Disable any VPNs, proxies, or security software that might be blocking the connection.
  • Ensure your network allows access to ports used by cPanel (2083).
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